Frequently Asked Questions
Is Gentle Giant Brands only for giant dog breeds?
No. Gentle Giant Brands started with Zeke, our chocolate Newfoundland, so our product standards are built around comfort, durability, and everyday use for big dogs. But our personalized products are for all dogs and all dog owners who want something meaningful, cozy, and customized.
We specialize in products that are Zeke approved for large and giant breeds, but we personalize for every breed, every size, and every dog name.
Why does the website show the name Zeke?
Zeke is our dog and the heart of Gentle Giant Brands. The name “ZEKE” is shown as an example so customers can see how personalization may look on beds, blankets, pillows, bowls, bags, apparel, and gifts.
When you order, you will enter your own dog’s name or the custom wording you want.
Can I personalize a product with any dog name?
Yes. Most products can be personalized with your dog’s name, a short phrase, or custom wording, depending on the product and character limit.
Before ordering, double-check spelling carefully because personalized products are made specifically for you.
What types of products will Gentle Giant Brands sell?
Gentle Giant Brands is being built around personalized comfort and lifestyle products, including dog beds, blankets, pillows, bowls, apparel, tote bags, home goods, and gifts for dog lovers.
We are starting with products inspired by Zeke and designed with large and giant dogs in mind, then expanding into more products for all dog owners.
Are the products made only for Newfoundlands?
No. Newfoundlands are part of our story because of Zeke, but the products are not limited to Newfoundlands. Gentle Giant Brands is for Newfoundland owners, giant dog families, large dog lovers, and anyone who wants personalized products for a dog they love.
How long will it take to receive my order?
Production and shipping times may vary by product. Personalized items usually require extra time because they are made specifically for each customer.
As the store launches, each product page will provide the best available production and shipping estimate before checkout.
Can personalized items be returned?
Because personalized items are made with a specific dog name or custom wording, returns may be limited unless the product arrives damaged, defective, or incorrect.
Our goal is to make every order right. If there is a problem with your order, contact us as soon as possible so we can review the issue and help.
What should I do if I entered the wrong dog name?
Please contact us immediately. If production has not started yet, we may be able to correct the name.
Once a personalized item has entered production, changes may not be possible.
Can I order a gift for someone else’s dog?
Yes. Gentle Giant Brands products are ideal for dog gifts. You can personalize the product with the recipient’s dog name and ship it as a meaningful gift for a dog owner.
Do you offer products for small or medium dogs?
Yes. Even though our standards started with Zeke and large-dog comfort, many products can be personalized for dogs of any size. Product sizing and availability will be listed on each product page.
How do I contact Gentle Giant Brands?
Use the Contact page to reach out with questions about products, personalization, orders, shipping, or custom requests.